At Better Finance Solutions, we aim to provide clear, helpful and reliable service at every stage of your finance journey. If something has not met your expectations, we want to know so we can try to resolve it promptly and fairly.
You can contact us directly with feedback, concerns or a complaint. We will listen, review the issue and work with you to find a fair outcome.
You can make a complaint verbally or in writing by contacting Better Finance Solutions directly.
You can also contact LMG’s Resolutions team using the details below:
Email: resolutions@lmg.broker
Phone: 1800 275 564
Hours: Monday to Friday, 8:00am to 7:00pm AEST
Mail: Resolutions, Level 28, 35 Collins Street, Melbourne VIC 3000
Once your complaint has been received, it will be reviewed and handled through the internal complaints process.
We will aim to acknowledge your complaint promptly and work with you to understand what has happened, what outcome you are seeking and what steps may be available to resolve the matter.
Some matters can be resolved quickly. Others may require more detailed review, including checking documents, correspondence, lender information or other relevant details.
If your complaint is not resolved to your satisfaction, you may be able to refer the matter to the Australian Financial Complaints Authority.
The Australian Financial Complaints Authority is an independent external dispute resolution scheme that helps consumers and small businesses resolve complaints about financial firms.
Australian Financial Complaints Authority
Phone: 1800 931 678
Email: info@afca.org.au
Website: afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
If you need assistance making a complaint, including help with language, translation or accessibility needs, please let us know using the contact details above so support can be arranged.
We take feedback seriously. Complaints help us identify issues, improve our processes and provide better service to our clients.